Frequently Asked Questions
Here you can find answers to frequently asked questions about Sumyca
About Availability & Property Information
AFor the latest availability of a specific property, please contact us individually via the "Contact" button on each listing site.
Our properties are listed on multiple platforms, and during busy seasons demand increases, so bookings tend to fill up quickly.
We strive to keep availability information up to date, but there may be cases where updates are delayed. Thank you for your understanding.
AProvided the room is available, if your application is completed by 12:00 noon on the same day, you can move in as early as the following day.
However, depending on the screening process, it may take up to 4 business days before we can confirm your move-in. Thank you for your understanding.
*Details of the screening process are not disclosed. We appreciate your understanding.
APhotos and details of each property's facilities are available on the individual property pages on Sumyca. You can check them in the facilities and amenities list.
Please note that facilities and amenities may change due to maintenance or other reasons, and we are unable to respond to individual requests for detailed confirmation. Thank you for your understanding.
AYes, we can. If you let us know your detailed preferences, we can introduce several properties that match your criteria.
Please fill in your preferred area, budget, floor plan/size, and other details via the "Form" or "Contact" button on the Sumyca top page and send it to us.
*If no properties match your criteria, we may not be able to contact you. Thank you for your understanding.
About Rates & Fees
ASale rents apply only during specific periods.
If your booking includes dates outside the sale period, the sale rent applies during the sale period and the regular rate is calculated on a daily basis for the remaining dates, and we will quote you the total amount.
Please note that the prices shown on our site are the lowest rates available throughout the year. Actual quoted prices may vary depending on the season. Thank you for your understanding.
AYes, you can. We will send you a quote by email, so please contact us individually via the "Contact" button on each property page.
AIf you wish to terminate your contract early after moving in, rent from the second month after your cancellation request onward will be refunded.
The rent for the month following your cancellation request cannot be refunded.
Example 1
Move-in date: October 10, Move-out date: December 10, Cancellation request: November 10
→ No refund will be made.
Example 2
Move-in date: October 10, Move-out date: December 10, Cancellation request: October 20
→ The rent for your stay in December will be refunded.
Example 3
Move-in date: October 10, Move-out date: November 10, Cancellation request: October 10
No refund will be made.
AThe nightly rate differs between short-term stays of fewer than 30 nights and monthly contracts of 30 nights or more.
For stays of fewer than 30 nights, the nightly rent is higher than the monthly rate for 30 nights or more.
For stays longer than two weeks, booking a 30-night contract may therefore end up being cheaper.
APayment is by lump-sum advance payment before move-in only. Monthly payments are not accepted.
AAs a rule, we ask for a lump-sum advance payment by credit card before move-in.
If you prefer bank transfer, please let us know.
*Outside of bank business hours, we may not be able to accept bank transfer payments.
AThe rate is the same regardless of the number of guests.
AWater and utility costs are included in the monthly rate, so there is no need to pay them separately.
AThere are no additional charges beyond the quote. Please use our service with peace of mind.
About Eligibility & Application Requirements
AWe apologize, but because our properties are operated unmanned, we do not offer in-person viewings.
We are sorry we cannot accommodate this request.
Photos of the rooms and details of the furniture and appliances provided are available on our listing sites.
Please also check the surrounding area on Google Maps before deciding to apply.
AThe documents required for your application vary depending on your nationality and country of residence. Please see the link below for details.
https://app.box.com/s/jmzonbwv0g9hwe7p74shwhbn5l4np6bc
AEverything from application to move-out is handled online.
If you would like to book, we will send an online application form to your email address.
Please note that we do not hold rooms before an application is made. Thank you for your understanding.
Please see below for the booking flow.
Booking Procedure
- Steps to be completed by the customer -
1. Contact us with your intent to apply *A hold on the room can only be placed at this point.
2. Fill in the application form
3. Review and agree to the contract terms
4. Payment (credit card or bank transfer)
AFor corporate contracts, the procedure is largely the same as for individual contracts.
When filling in the online application form, please select "Corporate contract" and proceed.
Please note that regardless of whether the contract is individual or corporate, all residents are required to submit a photo ID. Thank you for your understanding.
AYes, foreign nationals are welcome. Please submit identification documents such as a passport when applying.
AYes, you can. As a rule, proof of income and a guarantor are not required.
About Application & Booking
AYou can check the status of your booking and the delivery of documents after contract signing at any time on your Sumyca My Page.
*Initial registration is required to use My Page.
https://www.sumyca.com/signin
AIf there is an error in the information you entered in the application form, you will not be able to correct it yourself.
If you notice a mistake, please contact our email address as soon as possible.
AWe mainly ask you to re-enter the application form when there is an error in the information provided, such as the spelling of your name or your date of birth.
In particular, when your move-in date is approaching, we may ask you to re-enter the form so that screening can proceed with accurate information.
*Details of the screening process are not disclosed, but re-entry is a measure to ensure the accuracy of the procedure. Thank you for your understanding.
ACancellations and changes to bookings (holds) are all handled by email.
- If you have already been in email contact with us, please reply to that email to let us know you wish to cancel.
- If you have not yet been in email contact with us, please include your booking number and email address and contact us via the "Form" or "Contact" button on the Sumyca top page.
*Depending on your contract terms, a cancellation fee may apply.
*Depending on availability, it may be difficult to change your dates.
AAn extension is possible if the room is available for your desired period. If you would like to extend, please let us know as early as possible.
About Contract Details & Documents
AFor reference, we can send you a template of the contract documents in PDF format.
If you would like one, please feel free to contact us by email.
AIf there is a deficiency in the documents submitted with your application, we may ask you to submit the missing items.
Please note that if the specified ID or required documents cannot be provided, we may be unable to accept your booking. Thank you for your understanding.
About Final Confirmation Before Move-in
AAfter the contract is complete, there is nothing special you need to prepare before check-in.
For security reasons, entry instructions will be sent by email 2 days before your move-in date, after payment is complete.
*Check-in is contactless.
AEverything from check-in to move-out is contactless.
1. Two days before your move-in date, we will send you entry instructions by email.
2. On the day of check-in, please go directly to the property.
3. The key is stored in a key box installed on site. Enter the code provided in the instructions to retrieve the key.
*In case of emergency, our 24-hour contact desk is available. For any issues at check-in, please call the phone number sent along with the instructions.
*For calls after 10 p.m., it may take some time before we can respond. Thank you for your understanding.
AWe apologize for the inconvenience. In that case, please contact us directly.
ACheck-in is at 16:00 and check-out is at 10:00.
AEarly check-in can be accommodated for an additional fee if the date before your stay is available. Late check-out is not available.
ANo in-person visit is required. All procedures are completed online, and you can enter the property directly using the information we provide.
About Property Use & Facilities
AIn the unlikely event of an equipment failure, please contact our 24-hour contact desk.
The phone number will be provided along with the entry instructions sent by email 2 days before your move-in date.
AYes, the room comes fully furnished with furniture, appliances, and amenities — you can move in with just your luggage.
AA bed and bedding are provided in the room. You can move in empty-handed.
AYou may bring in your own furniture. However, please be sure to take any furniture you brought in with you when you move out.
AAvailability varies by property. If you require one, please check the property details page or contact us.
AYes, guests are welcome to stay.
ALinen exchange and interim cleaning are available as options. If you are interested, please let us know at the time of application or after moving in.
About the System & Other Topics
AWe apologize for the inconvenience. If the total cost displayed is incorrect, please send us a screenshot of the relevant section by email, and we will check the details and respond.
*The prices shown on our site are the lowest rates available throughout the year. Actual quoted prices may vary depending on the season. Thank you for your understanding.
AFrom the Sumyca top page, enter the area or station name, dates, and number of guests, then press the "Search" button to display the list of properties. If you find a property you are interested in, please inquire about its availability individually from its details page.
Please note that our properties are listed on multiple platforms, and during busy seasons demand increases, so bookings tend to fill up quickly. We strive to keep availability information up to date, but there may be cases where updates are delayed. Thank you for your understanding.
If you would like us to introduce properties that match your preferences, please fill in your detailed criteria via the "Form" or "Contact" button on the Sumyca top page.
*If no properties match your criteria, we may not be able to reply. Thank you for your understanding.
AIf you have any questions about a specific property, please enter your email address on the property's details page and contact us individually.
Please note that facilities and amenities may change due to maintenance or other reasons. We respond to inquiries on an individual basis. Thank you for your understanding.
AIf you have any other questions, please feel free to contact us by phone or via the "Form" or "Contact" button on the Sumyca top page.
If your question is not answered here, please feel free to contact us
Our staff will be happy to answer your questions